Course Highlights:
1.  Understanding workplace conflict
2.  Nature, Causes & Common Responses to Conflict
3.  Effects of workplace conflict on Organizational costs
4.  Legal exposure of workplace conflict
5.  Identifying workplace conflict
6.  Types of workplace conflict
7.  Sources of workplace conflict
8.  Conflict prevention
9.  Developing employee conflict management capabilities
10. Early identification: Preventing Conflict Escalation
11. Coaching and counselling
12. Workplace mediation
13. Conflict engagement
14. Addressing formal grievances
15. Handling investigations
16. Managing disciplinary procedures
17. Managing the ‘after effects’ of a conflict
18. Rebuilding relationships
“How to Prevent, Diffuse and Handle Conflicts in the Workplace"
Course Description
Many business leaders do not like dealing with workplace conflicts because of the
stresses and drama these conflicts generate. However, workplace conflict is inevitable in
any organization and effective workplace conflict management is now increasingly
recognized as a necessity for those occupying leadership positions. This course gives
you the key conflict management principles and provides you with important skills,
techniques, policies and procedures for conflict prevention and conflict intervention.
Learn how to resolve conflicts in the workplace and counsel your people to work
harmoniously and productively in the office.  
What You Will Learn
  • To better understand workplace conflict and confidently introduce conflict
    management measures tailored for your organization
  • To develop the ability to systematically implement measures that proactively
    identify and prevent conflict within your organization
  • To acquire techniques in formal and informal approaches to conflict engagement
  • To manage workplace conflict with confidence
Who Should Attend
Business Managers, Department Managers, Operations Managers, HR Managers,
Administrative Officers, Personnel Administrations, Legal Counsels, Team Leaders or
any person who are tasked to prevent and resolve conflict in the workplace.  
GRIEVANCE HANDLING
& CONFLICT MANAGEMENT
Schedule:  Nov 28-29
Venue:  Suite 1503A, West Tower, Philippine Stock Exchange Bldg., Exchange Road, Ortigas Center, Pasig City
Seminar is inclusive of handout, Certificate of Completion, Lunch, Snacks & Drinks.
Plus:  Free 1 time refresher session within 1 year (with minimal fee = Php500/day for food & handout)
Registration Required.  Seminar schedule may change without prior notice.
Early Bird Rate is applicable for payments made 8 days before the seminar date.
Brind-a-friend promo is not applicable with other promos.
Paid Parking is on a first-come, first-served basis.
How to Enroll:  3 easy steps!
Important Note:  Business Maker Academy Inc. is a VAT-registered company.  TIN# 223-672-691-000 VAT.
For zero rated or VAT exempt companies, please include your Certificate of Exemption.  Provide Form 2307 or
Certificate of Tax Withheld if payment done with tax withheld.  Please withold only 2% as we are classified as suppliers
or contractors of service.
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2
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Rates & Discounts:
Early Bird Rate
Regular Rate
Php8,500 +VAT per pax
Php9,500+VAT per pax
Notes:
Choose Your Seminar(s)
Book a slot thru:
>Online Registration
>Download Registration Form
>Visit our Office
>Phone Booking at
Tel#: (632) 6874445|6874645
Cel#: (0922) 8874445
Remit Payment
You may settle payment:
>at our office
>via Paypal
>via Bank Deposit:
Savings Account Name:
Businessmaker Academy, Inc.
BPI SA Acct#: 4013-0306-64
BDO SA Acct#: 280-622-422
Confirm & Attend
Please send deposit slip with your name
and course via:
Fax#: 6874445 loc. 814
Viber#: (0922) 8874445
Email:
mbm@businessmaker-academy.com
Bring deposit slip or receipt on your class
day
Customer Review:
"The learning session help me a lot to perform my task more efficiently."
-V. Tijones,Fuji Industries Manila Corporation

"Presented the topic very well. Congrats!"         
-R. Aresta, SSS
Customers who attended this course also enrolled in:
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Forex
Education
HR Club
Events
Contact Us

Suite 1503A West Tower,
Philippine Stock Exchange Bldg.,
Exchange Road, Ortigas Center,
Pasig City, Philippines, 1605

Tel:  (632) 6874445, 687-4645, 6873416
Cel:  (0917) 5699639, (0922) 8874445
Businessmaker Academy
Web Network
Copyright (c) 2017. Business Maker Academy, Inc.
Call:  (632) 6873416, 6874645, 6874445 or (0917) 5699639, (0922) 8874445
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